Gah!
Something’s wrong
with my website!
No worries,
we’re here
to help.
Call us: (437) 455-8373 or
Reach out by email at support@munterwestermann.com
We’ll get back to you within one business day.
You can also try these tools and guides to troubleshoot:
My site is down!
You can always contact us and we’ll investigate immediately.
To get a jump on our analysis:
- Test your internet connection part I (computer)
Can you see other websites? Does anything load? If not, your Internet connection may be down. - Test your internet connection part II (phone)
Switch off the WiFi on your phone and use your data connection. If your site works using your phone’s data connection, there may be a problem with your Internet Service Provider or your connection. - Test your browser
Open your site with a browser you haven’t used before. Using Chrome? Try Firefox or Edge. If your site pops up, you likely have a browser issue. - Test your device
Try a different device. If your site opens without issue on a different computer, tablet, or phone, there’s a problem with your original device. - Test from elsewhere on the web
Use a third-party tool to access your site. This will bypass all of the above possible points of failure. We use Down for Everyone or Just Me. It’ll tell you if your site is accessible from elsewhere on the web or if others are also encountering problems with your site. - Test your domain email
Are you receiving messages at an email address that uses the same domain? If not, there may be a problem with your domain name or domain name server that’s impacting both your website and your email.
I can’t see site updates
There are many reasons you may not see site changes. Caching is the most common. Follow this step by step guide to troubleshoot the problem.
Send an email to support@munterwestermann.com with the following:
- URL of the affected page
- Screenshot of problem
- Description of problem
We’ll identify and fix things as quickly as possible.
My site looks wrong
I need help using WordPress
These commonly used WordPress guides may help:
Need assistance with something else WordPress-related? Get in touch and we’ll help.
These resources are often helpful when troubleshooting:
- IP Address checker to determine your public IP address.
- Browser Information to easily share information about your browser with us.
- Password strength tester to ensure you’re using a strong enough password. Learn more about good passwords.
We’ll identify and fix things as quickly as possible.