Frequently Asked Questions

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Or dig into some of our most Frequently Asked Questions right here

We prefer WordPress, but we also build and support sites in Shopify and SquareSpace. For one-page sites or “under construction” pages, we also offer custom coded websites.

Yes. We’ll take a look, get an idea of the scope of the problem, then let you know how much time we’ll need to fix it.

Founder, Richard Munter started his career in the late 90’s, and has worked since then in web design, video production, and graphic design. Munter Westermann opened our doors in 2005. In 2025, we celebrated 20 years in business.

Let us take a quick look (no charge!) and figure it out. For a deeper dive, check out our Site Audit package for WordPress sites.

Absolutely. We speak web, video, and print. We’re also pros at taking content from one form of media and repurposing it for other platforms or collateral.

Media production can be jargon-heavy and confusing. As your trusted resource, we’re here to simplify it all and answer any questions you may have. Want to get started on your own? Here’s a primer.

Of course. And, if you like, we can guide you on best practices. Or, if you’d rather, leave the maintenance to us. We’re constantly maintaining, upgrading, and testing websites. We’ve developed comprehensive processes to ensure nothing is missed. And if something breaks? We’re on it, immediately, so you can focus on your business and not technical headaches. Website maintenance is our jam, and has been for a very long time. Check out this post.

We sure can. We’ll drill down, define your goals, then recommend the most optimal solutions for you – keeping our eyes firmly on ease of use, implementation, ongoing costs, maintenance, and more. Then we’ll build an e-commerce solution you’ll love. Interested in some notes to get started? Here you go:

If you’re keen to do things on your own, we can help guide the way. We regularly give detailed, step by step instructions, create instructional resources, and use video calls to share our screens and visually go through processes. And if you run out of time or can’t quite figure it out, we’re always ready to jump in and take care of updates for you.

Yes! We’ve added Instagram, Facebook and other social media feeds to many of our clients’ sites. Get in touch to discuss options and best strategies for you and your website.

Yes. If you’re looking to collect data on your website and store it in your Customer Relationship Management software, we can create and/or manage the integration. We can also create automations between your site and other services.

Contact us! We’ll start working right away to get your site back online. We’ve encountered – and fixed! – just about every website issue you can imagine. If you’re a Website Mechanic subscriber, you needn’t keep watch on your own – we monitor your site 24/7 and jump into action the moment there’s an issue.

We sure do! We’re fluent in design and love creating new content with (or without!) brand guidelines and/or specific design instructions that seamlessly matches your existing website. Shoot us a note with what you need.

Yes! We’re happy to tailor our services to match your unique needs. Drop us a line and we’ll figure out the best way to get your message to your audience.